Customer Satisfaction
Kirkwood Homes are delighted to announce that in 2010 we received a 100% satisfaction rating from our customers.
As part of our ongoing commitment to our customers and our desire to ensure that we afford our customers the highest level of quality and customer care both pre and post completion, we contact all our customers once they have settled into their homes and ask them to review their experience of purchasing and living in a Kirkwood Home.
Our commitment to providing the highest level of customer service has continued in the past 6 months of 2011 with 100% of customers continuing to be satisfied and 100% prepared to recommend us to their friends and family. Whilst we are delighted with these scores we are not complacent and realise that we must constantly adapt and listen to ensure that we are providing the highest level of customer service. We will therefore throughout the year continue to update our customer survey scores. These are detailed below and we have also detailed some of the comments and testimonials that we have received from our customers.
| Sales | |
| Sales friendliness | 94% |
| Sales knowledge | 88% |
| Sales ability | 84% |
| Construction | |
| Quality of finish | 89% |
| Cleanliness of house on handover | 83% |
| External environment | 85% |
| Ease of reporting remedial | 90% |
| Completion of remedial works on programme | 81% |
| Specification and Design | |
| Level of standard specification | 81% |
| Range of optional upgrades | 81% |
| Design of your home | 91% |
| Satisfaction | |
| Very Satisfied | 74% |
| Satisfied | 26% |
| Recommend | |
| Would you recommend the purchase of Kirkwood Home | 100% |
Customer Testimonials
“Have been impressed with the site manager and all the construction staff”
“The construction staff were considerate and helpful”
“Made living on a partially complete site no problem at all”
“Graham (the site manager) was a great help”
“Sales flexibility secured the sale”
“Very satisfied with the house”
“We are so pleased that we are trying to convince our parents to relocate”
“The Site Manager always made us feel confident of a job well done”
“Very happy with the ease of purchase”
“Impressed with how helpful Kirkwood tradesmen were on the first few days after the move”
